Advisory

The Human Resources Strategy provides a road map for the planning and execution of major organizational initiatives involving people. Our promise is to customize and deliver a clear and coherent strategy that is linked to your organization’s business plan and will help you determine the following in your organization:

• How do you want to compensate them, reward them, motivate them? Why?
• What is your plan for developing them now, in 3 years time?
• What is the plan to manage future business changes and their impact on your human resources?
• What will happen to the skill sets needed now and in the future?
• What skills will be needed in your industry in the next 3 /5yrs?

Are you wondering what to do with your bright, very skilled and highly qualified senior manager(s), who is having problems managing people, organizing teams, supervising and delegating? He is also prominent on the ‘Ascension to Management’ programme of your organization and so you must address these people issues?

We have a non-intrusive solution at hand! Segun Aremu & Co Executive Coaching service provides one on one senior-level coaching for high potential staff members, who need some assistance in becoming well-rounded professionals and executives.

From professional polish to management, communication, leadership and self-awareness skills as well as presentation skills, general comportment and other critical career development skills needed, a senior level consultant (partner level up) will work on a regular basis for as long as necessary to help “smooth the rough edges” and allow an individual and their organization take full advantage of their potential.

Recently the Human Capital Management Group of Segun Aremu & Co has developed a new suite of HR Products and Services designed for the hands-on leader. This suite is good for organizations that;

• Require HR Support but not on a permanent basis
• Have HR focused initiatives of 2-4 weeks variations
• Are looking for HR Solutions with competitive pricing models

These services are:

• Induction and Process Documentation
• HR Trainer Training
• HR Policies and Procedures
• Learning and Knowledge Management
• Manpower Planning and Structuring
• Performance Management
• Competency Modelling Framework
• Retreats

Performance measurement systems can serve as the critical link between your corporate strategy and the execution ability of your workforce in that it defines and clarifies the knowledge, skills and attitudes that lead to sustainable success.

The best performing businesses have the following in common:

• A strong leadership team
• A competent and motivated workforce
• The ability to attract and retain quality people
• A disciplined approach to their business
• The ability to strategically use technology
• The wise use of trusted outside providers

Are you under the perception that HR is not a strategic function and the department is a cost centre in contrast to the profit-generating departments? Think again!

Remember the delay in finding a capable replacement for key roles on the exit of staff? The decline in your output on Fridays and Wednesdays? A lot of organizations are unable to measure the financial implications of wrong recruitment, learning curve, exit and absenteeism. HR Metrics is a diagnostic service, which puts a financial value to manpower planning and enables organizations to better manage their expectations of HR and its performance. This HCM intervention will support your corporate commitment to:

• Setting tangible and achievable goals and targets
• Identifying the most important drivers of your business that will enhance shareholder value over time
• Establishing accountability and corporate governance by establishing the connection between your people performance and organizational objectives as well as tracking results
• Determining competency levels and identifying inherent behavior, culture and attitudes
• Diagnosing outcomes, by identifying potential business opportunities and determining the relevance of existing programmes

Audits measure and provide feedback on the value of the contribution of the HR function to the organization’s strategic business objectives. They assess the quality of your HR practices; policies and delivery, set guidelines for establishing HR performance standards, assess working relationships and identify areas for change and improvement with specific recommendations.

We offer:

• Human Resources Audits
• Culture Audits
• Competency Audits
• Behaviour and Attitudinal Audits

In a bid to enhance productivity, meet up with regulatory requirements and ensure retention of their competitive edge, organizations who have embraced security technologies to protect their information assets are coming to appreciate that there is more to it than the application of technology.
Information is vital and constitutes a valuable asset of your company, hence the need to protect its confidentiality, integrity and availability. Information security concerns, as well as legal and regulatory compliance issues, have always been a major challenge to most organizations. Increased complexity, speed, inter-connectivity, new standards of managing information systems and the need to meet global standards have further compounded these challenges.

Segun Aremu & Co presents a complete suite of Information Security Consulting Services, enabling you to make informed decisions to safeguard your information assets as well as resolve Information Security challenges.

Our Information Security Consulting Services include:

Information Security Audits and Reviews (COBIT, ISO17799 & Industry-specific regulatory compliance)

This intervention comprises asset profiling, risk assessment of your entire IT infrastructure (architecture, processes, etc) and a review of existing security policies and procedures in line with best-practice standards. We then present a report that includes a recommended Security Roadmap or Blueprints to address identified tasks, timelines and resource assignments.

Vulnerability Assessments and Penetration Tests

This intervention begins with an information asset profiling leading to detailed technical tests conducted within your network perimeter using the OSSTM methodology. Ethical hacking attempts are simultaneously carried out to penetrate your network perimeter through external interfaces with the objective of determining how vulnerable you are to external attacks.

ISO 27001 Information Security Management System Certification

We utilize an asset-based risk management approach to plan, design and implement a comprehensive Information Security Management System (ISMS) following the Plan-Do-Check-Act (PDCA) model. The ISMS is eventually certified after a series of assessments and audits (in line with the 11 security domains and selected controls out of the 133 prescribed control objectives) to comply with the internationally recognized and much sought after ISO 27001:2005 ISMS certification standard.

Information Security Policies & Procedures Development

Information security policies & procedures are developed and documented as part of the foundation of your information security strategy. The developed policies are then communicated across your organization using out tested and robust Training Education and Awareness (TEA) methodology. This ensures that every aspect of the security chain is adequately addressed.

Business Continuity Management

A comprehensive and robust Business Continuity Plan (BCP) AND OR Disaster Recovery Plan (DRP) with a viable continuity and recovery strategy is developed from a business impact analysis and risk assessment exercise. The plan is then tested after the recommended recovery solutions have been implemented.

IT and Information Security Governance Framework Development

The COBIT framework is used in the optimization of IT organizational structures, policies, procedures, standards and guidelines to deliver value, align the strategy with the company’s business strategy and measure the IT group’s performance relative to defined strategies and goals.

Our IT assurance services includes:

Information Systems Strategic Planning (ISSP)

• Development of ISSP (aligning information Technology to business goals)
• SWOT (Strengths, Weaknesses, Opportunities & Threats) Analysis
• Recommendations focused on consolidating strengths, eliminating weaknesses, exploiting opportunities and averting threats
• Includes action plan & budget

Information Technology Process Audit (using CObIT Audit Guidelines & Control Objectives)

• Assessing IT processes, policies and procedures against best practice
• Identify, evaluate and substantiate key risks
• Recommend corrective action

Information Technology Audit

• IT infrastructure audit
• Seven-dimensional assessment (hardware, software, telecommunications, data, controls, processes, peopleware)
• SWOT analysis

Systems Selection and Development Support

Our methods aid system selection by drawing up key assessment parameters to be used to guide the selection. These could include fit-to-need, flexibility, scalability, stability and the credibility of vendor and provision of effective implementation and on-going support. System selection and development support is a matter of fitting a solution to your company’s unique situation:

• Business needs
• Corporate culture
• Current technology environment and
• Stakeholder expectations

All IT systems are prone to risks; and, without suitable measures to counter them, the risks of fraud, error or abuse will inevitably become a costly reality. Hence all businesses need to have in place appropriate policies, rules and procedures that ensure a firm control on all IT-based systems. Worldwide, it is estimated that the average estimated revenue leakage is 3-12% in telecommunication companies alone, and even more in financial institutions. It is now widely recognized that the financial savings to an organization are likely to be many times the cost of investing in revenue and other IT assurance services.

As part of its range of IT assurance related services, Segun Aremu & Co Consulting offers Revenue Assurance Consulting Services that will enable you to make informed decisions to reduce your exposure to the risks of fraud, error or abuse. In addition, they will help resolve data access and data analysis challenges using audit command language (ACL). Our Revenue Assurance Consulting Services include:

Revenue Assurance Audits

Ultimately, profit is the principal measure of the success of a business. And in today’s fiercely competitive environment, businesses have to strive to grow and to increase their revenue base in order to secure a steady profit stream. Our revenue assurance audits provide independent assurance of controls and integrity of information processed by automated systems so that you can take any steps necessary to be confident that your business is realizing full income for the goods and services that it provides to customers.

We accomplish this by identifying income leakages resulting from the processing intricacies or inadequate controls in these systems. For example, what controls are in place to ensure that all goods and services are billed? And not just billed, but charged at the correct prices and paid for? We probe further to identify the sources of revenue leakages and their root causes and we recommend corrective measures and other safeguards that, when implemented, should ensure that the income due to the organization is fully realized in future. After implementation, we conduct a review to give you the confidence that your revenue potential is being maximized.

Using automated data analysis tools, our revenue assurance audits are undertaken by our specialist consultants who are among the most seasoned professionals in the field of audit and process automation.

Revenue Audits and Recoveries

We carry out revenue audits and recoveries for our clients from third parties that provide support services to our clients. These third parties may include BANKS, INSURANCE COMPANIES etc who provide services to our clients from time to time. We have helped our clients recover a great number of monies from third parties who most often than none, exploit the relationships between them and our clients to ‘extort’ monies due to our clients by either not keeping to terms of engagements or to best world practices.

Forensic Audit Assignments

This service involves the examination of a set of record with a view to determining whether a fraud has occurred or not. We have a specialized department within our company who are specially trained to carry out forensic audit assignments.

This service involves assisting clients with the acquisition and implementation of ACL CAAT software. It involves developing scripts that facilitate auditing, investigation, reconciliation and reporting processes. Specifically, this service comprises:

• Acquisition of ACL software for your organization
• Helping ACL users to understand data relationships within the organization’s heterogeneous databases
• Defining clearly stated audit and reconciliation objectives which will be translated into ACL scripts
• Building automated scripts to streamline audit and reconciliation reviews and reduce the time it takes to accomplish audit and reconciliation tasks by more than 50%.

Training in the use of ACL

Our ACL Software training intervention equips potential ACL users with the skill to carry out data analysis. The training emphasizes how to build and perform comprehensive data analysis as well as write ACL scripts (programs) to automate audit and reconciliation routines.

In addition, we design and deliver bespoke training courses to meet a client’s specific requirements.

Don’t wait until you have revenue assurance concerns: by then it could be too late. Be proactive and be rest assured. Call us to discuss our services with you in more detail and we will be pleased to provide specific proposals tailored to your needs and circumstances.

Most leading companies have either implemented or are in the process of implementing at least one E-business initiative. A lot of these companies recognize the opportunities in and the threats from E-business and the need to properly manage these areas. At SA & Co, we work with you and your team and take the time to understand your needs before proffering a suitable solution. Our E-business services are as follows:

Website Audits

We also adopt a holistic and business-oriented approach in performing website assessments which consist of

• Web SWOT Analysis
• Local and international benchmarking
• Suggested enhancements to websites based on international best practices

E-business readiness assessment & e-business direction setting

We help our clients identify their level of preparedness to commence E-business or their level of maturity in E-business. Our assessment involves the following areas; Strategy formulation and governance, technology infrastructure (networks, hardware, applications, e.t.c), organizational processes and human resources amongst others.

E-business Strategy formulation

A well-crafted E-business strategy serves as the foundation of any e-business initiative and determines its success or failure. Unfortunately, a lot of companies believe that their corporate website is their e-business strategy. The website should be thought of as an enabling technology rather than as a strategy in itself. Our service involves partnering with our clients to develop well thought out E-business strategies which ensure that their business efforts and overall business goals and objectives are aligned and accomplished

E-business readiness assessment & e-business direction setting

We help our clients identify their level of preparedness to commence E-business or their level of maturity in E-business. Our assessment involves the following areas; Strategy formulation and governance, technology infrastructure (networks, hardware, applications, e.t.c), organizational processes and human resources amongst others.

It has become glaringly apparent that the most effective training is that which takes place “in-house” and it is with this best practice in mind that we have re-worked the delivery of the various interventions available. This approach guarantees not only a return seen in competency development and productivity, but also in the increased motivation and morale of the workforce. People that learn together also stay together.

In line with international trends, our focus is on the outcome of “learning” and performance as opposed to the mere activity of “teaching”. Learning interventions are focused on organizational and individual needs. All of our Consultants are highly respected for their facilitation skills. As our evaluations reflect a consistent rating of 80% above for all aspects of the learning experience. In addition to traditional learning methodologies, a strong focus is placed on experiential learning and the use of case studies.

For the Training and E-learning group, our success is reflected in your success and we see our engagement with you as a partnership between two organizations striving to derive the most value from the opportunities created to earn.

The focus at this level is to gain sustainable and relevant knowledge on strategy, leadership, organizational development, service issues and the management of change.

Our commitment is to work closely with clients to ensure visible improvement in their business performance as a result of our training interventions. The objectives is to encourage the outsourcing of training and development, as this allows your organization to focus on providing support to employees in the technical skills peculiar to your business sector.

• Effective Leadership
• Managing change
• Process Re-engineering
• Strategic Quality Management
• Corporate Strategy
• COMSIM – Company Simulation
• Customer relationship Management (CRM)
• Tools for Managerial Efficiency
• Strategic marketing management
• Interviewing Skill
• Recruiting for competitive Advantage
• Managing a competitive Rewards & Recognition System
• Strategic Human Resource Management

The programmes at this level represent the starting blocks and the foundation on which all future soft skills required for effective personal performance will depend. Each individual in any organization must, as a minimum, learn these skills. They are generic and should form part of a structured induction programme, which ensures uniformity and standardization with respect to learning these life skills.

• Effective Communication
• Effective Presentation Skills
• Effective Business Writing Skills
• Personal Mastery
• Negotiation Skills
• Strategic Selling Skills
• Front Desk Management Quality Customer Service
• Effective marketing Skills

Once a manager has learnt all the skills relevant in Level I, he must now focus on the competencies required to successfully manage people. Management ability differs amongst professionals; it is therefore, essential that such competencies be measured to enhance optimal return on investments.

• Managing Diversity for superior Performance
• Increasing People Effectiveness
• Developing Teamwork and Interpersonal Relationship
• The Management Development Programme
• Managerial Assessment Proficiency
• Developing Managerial Competencies (12 Modules available)

Managing Quality Customer Service